Question 1

Can I really set up a digital store for free?

Accepted Answer

Yes, absolutely! Setting up your digital store on KangtaoSG is quick and effortless. From your user profile, simply head to “My Store” — a few easy steps and your store will be up and running in no time.
Best of all, your digital store comes with a shareable browser link, so even non-KangtaoSG users can visit and shop your products. It’s like having your own website and eShop — completely free and manageable right from your mobile phone!

Question 2

How do I set up a store?

Accepted Answer

Setting up your store on KangtaoSG is super easy! Once you’ve registered your user account, go to your profile and click “My Store.” From there, just follow a few simple steps — and in less than a minute, your store will be ready to go.
Your store also comes with a shareable browser link, so even non-KangtaoSG users can access it. It’s like having your own website and eShop — all set up and managed right from your mobile phone!

Question 3

How do I create listings and manage my orders?

Accepted Answer

To create a listing for your store, simply go to My Store on your KangtaoSG account. Under the Listings tab, click “Create Listing” — and that’s it! Your new product or service will be live in moments.
To manage your orders, head over to the My Orders tab. All new customer orders will appear as Unpaid by default until you, the seller, update their status (e.g. Paid, Completed, or Cancelled).

Question 4

How do I specify payment and delivery options?

Accepted Answer

In My Store, click on the Payment & Delivery button to set up your preferred payment methods and delivery instructions. These details will automatically apply to all your listings for convenience. When customers place an order, they can simply choose from the options you’ve provided.
Prefer to handle things personally? You can skip this setup and discuss payment or delivery arrangements directly with your customers through KangtaoSG.

Question 5

How do I reach customers?

Accepted Answer

KangtaoSG connects you directly with local customers who can browse your store and view your posts for the latest updates, announcements, or promotions.
To boost your reach, we encourage merchants to create posts — introduce new products, share announcements, or promote special deals. These posts appear in the Hood tab, where users explore what’s happening in their neighbourhood.
And to help you stand out, KangtaoSG gives your merchant posts extra visibility with larger, eye-catching images!

Question 6

Is KangtaoSG only for local merchants?

Accepted Answer

Not at all! While KangtaoSG is built to strengthen local communities, any merchant can use it to reach customers beyond their neighbourhood. Users can adjust location filters to explore businesses outside their own “home” areas.
We’re also continuously improving our location and discovery features to help more businesses get noticed and attract new customers.

Question 7

Why is KangtaoSG different from other solutions out there?

Accepted Answer

For local businesses, KangtaoSG offers direct access to a quality local customer base. Because these customers are part of your own community, you don’t need to spend on ads or build followers — they can easily discover and connect with you. Local customers are also key to business success, providing a stable and loyal foundation.
KangtaoSG focuses on delivering simple yet powerful digital tools for local merchants. There’s no need to juggle multiple costly or complex platforms — with KangtaoSG, you get the essential digital solutions your business needs, all in the palm of your hand.

Question 8

What other features can I expect from the app?

Accepted Answer

We have plenty of exciting features in the pipeline! Our team is working hard to bring you even more tools and functions to make KangtaoSG better for everyone.
We’re a small, passionate team building this app independently, so we truly appreciate your patience and support as we continue to grow and improve KangtaoSG for the community.

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